Terms & Conditions

We strongly advise you read these terms and conditions prior to placing an order at Andersons Of Warwick (Vandome Family Jewellers Limited). By placing an order we will assume that you have read and understood them. If you’re uncertain about anything then please call us on 01926 492170, or email prior to ordering. In these Terms and Conditions: “We” and “Us” means Andersons Of Warwick, “You” means the person using the website.

We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.


Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.


As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.

Royal Mail will not consider a parcel as lost in post until delivery has not been made or attempted until 10 days after dispatch. We suggest that you raise any issues with delivery to us as soon as possible but please be aware we cannot take any action until this timeframe has passed.

All prices are in Pounds Sterling and include VAT at the prevailing rate unless stated. Where applicable, delivery costs will be added to the total price of the goods. Prices are subject to change without notice. The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable. Despite our best efforts, pricing errors may occasionally occur. We will verify pricing when processing your order. If a product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.
All products are subject to availability which is subject to change. Products shown will not be actual size, where available approximate measurements are provided. All colours are reproduced as accurately as electronic processes allow. Gemstones and other details may vary in colour from the product picture accompanying, due to the nature of such stones. We aim to show the best representation of each product, but differences in stones may naturally occur. We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements. We try to ensure that our website is as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control. All items will be supplied in our own packaging or branded packaging from suppliers. Not all of our stores stock all of the products on our website. If you wish to view an item in store before placing an order, please contact the store in advance to ensure that the item you want is available.

For further information on placing an order online, please see our ‘buying online’ section.

Please note that once an order has been placed, it cannot be changed. This means that you cannot change your delivery address, your selected products or your product quantities etc. However, once the order reaches you, you can return it back to us for an exchange or full refund.


We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands and BFPOs, and those international countries specified.


After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.


When we dispatch your order we will send you a dIspatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.


Orders placed before 4pm will be dIspatched the same day subject to stock availability and security checks. To ensure guaranteed next day delivery please phone us on 01926 492170.


If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.


We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
– Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.
– Payment has been made using a card not issued in a country we dispatch to.
– There is an error on the website regarding the price or description of a product.
– The items ordered are no longer in stock or available.
– We have tried contacting you about your order and have not heard back within a reasonable period of time.


If the items you have ordered are unavailable you will be notified as soon as possible. Unfortunately, due to the dispatch process beginning immediately after orders are placed, we are unable to cancel successful orders and so any unwanted items will have to be returned for a refund (see our returns policy for details).


By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.



If you are a consumer you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.


Instructions on your right to cancel

You have the legal right to cancel your order within fourteen days, without giving a reason. The fourteen day cancellation period starts with the day you or the person of your choice receives the order at your chosen delivery address. You must cancel your order before the fourteen days end.
In order to apply for your legal right to cancel you need to contact us (Andersons Of Warwick) by Email or phone to let us know about your decision to cancel an order. Email: sales@andersonsofwarwick.co.uk Phone: 01926 492170


Consequences of the cancellation
If you (The Consumer) cancel your contract, we (Andersons Of Warwick) are obliged to refund your payment.
This refund includes delivery costs, with the exception of additional costs, should you choose a different delivery option other than the cheapest standard delivery offered by us.

In order to refund your money, we will use the same transaction that you chose in order to pay, unless we agree on an alternative refund method. We won’t charge an extra fee for the refund.
Please note that we can deny you a refund until we have either received the products or proof that you have sent them.
You must post the goods within a period of fourteen days starting from the date you inform Andersons Of Warwick about the cancellation of the contract.
Our return delivery address is as follows: Andersons Of Warwick, 15 Market Place, Warwick, Warwickshire, CV34 4SA


Cancellation Right Exceptions
The right to cancel does not include piercings on grounds relating to protection of health. Therefore, earrings and any other piercing jewellery items are not suitable for being returned once they have been opened.

Access to our site
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free, however due to the nature of the Internet this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.


We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website.


We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.


Licence for Website Access
We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching), or modify it, or any part of it, unless you have our express written consent. This licence does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.


Neither this website nor any portion of it, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of AndersonsOfWarwick.co.uk, and its affiliates.


You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products in a false, misleading, derogatory, or otherwise offensive matter.


Your Conduct
You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.


You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity. Any unlawful or fraudulent use of our website is likely to result in details being passed to the police or relevant authorities.


You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any ‘spam’ to cause annoyance, inconvenience or needless anxiety.


This website contains links to other websites. These websites are outside of our control and we cannot be held responsible or liable for these websites. These links are provided because we feel they may be of interest to you, but we do not monitor or endorse these websites or their views.


We cannot accept responsibility for any loss or damage experienced as a result of our website, or the goods and services supplied by it, except as required by law.


We are still liable for:
– Loss, damage, death or personal injury resulting from our negligence.
– The quality of the products and services we provide.
– Fraudulent misrepresentation.